Pkosh

Privacy Policy

Last updated: October 15, 2026

This Privacy Policy explains how Pkosh Communications LLC ("Pkosh," "we," "us," "our") collects, uses and protects personal information when you visit www.pkosh.com (the "Site") or use our hosted PBX, softphone app, SIP calling and callback services (the "Services"). By using the Site or Services, you agree to this policy. It should be read together with our Terms of Use.

TABLE OF CONTENTS

  1. INFORMATION WE COLLECT
  2. HOW WE USE YOUR INFORMATION
  3. WHEN WE SHARE INFORMATION
  4. COOKIES AND TRACKING
  5. HOW LONG WE KEEP INFORMATION
  6. HOW WE PROTECT INFORMATION
  7. YOUR CHOICES AND RIGHTS
  8. CALIFORNIA RESIDENTS
  9. CHILDREN
  10. INTERNATIONAL USERS
  11. CHANGES TO THIS POLICY
  12. TEXT MESSAGING (SMS)
  13. CONTACT US

1. INFORMATION WE COLLECT

Information you give us

  • Contact form and email: your name, email address, phone number (optional), the topic and your message.
  • Account information: when you sign up for a service, your name, business name, email, phone numbers, billing address and account settings such as callback or forwarding numbers.
  • Payment information: the details needed to process your payment. Card payments are handled by our payment processor; we do not store full card numbers on our systems.

Information created when you use the Services

  • Call records: the numbers you call and receive calls from, date, time, duration, and charges, which we need to connect and bill your calls.
  • Voicemail and recordings: voicemail messages and greetings you record, stored for you to access.
  • Text messages: the phone numbers, content, date and time of text messages sent and received through our numbers, and your text-messaging consent and opt-out choices.
  • Technical data: IP address, device and app information, and connection logs needed to operate, secure and troubleshoot the Services.

Information from visiting the Site

Our web server keeps standard access logs (IP address, browser type, pages requested and time) for security and troubleshooting. The Site does not use advertising or analytics trackers.

2. HOW WE USE YOUR INFORMATION

  • To provide, connect, bill and support the Services you sign up for
  • To reply to your questions and requests
  • To send service and account messages, such as statements, notices and changes to our terms
  • To prevent fraud and abuse and to keep our network secure
  • To meet legal and regulatory obligations, including 911 service and lawful requests from authorities

We do not sell your personal information, and we do not use it for third-party advertising.

3. WHEN WE SHARE INFORMATION

We share personal information only as needed to run the Services. Mobile numbers and text-messaging consent are never shared for marketing; see Section 12.

  • Carriers and network partners that route and complete your calls
  • Service providers that work for us, such as payment processing, email delivery, form handling and hosting, under obligations to protect your information
  • Emergency services when you call 911 from a service that supports it
  • Legal reasons: when required by law, subpoena or court order, or to protect our rights, customers or the public
  • Business transfers: if Pkosh is merged or sold, as part of that transaction

4. COOKIES AND TRACKING

The Site does not set cookies and does not use analytics or advertising trackers. The customer portal and app may use cookies or similar storage that are strictly necessary to keep you signed in and secure.

5. HOW LONG WE KEEP INFORMATION

We keep personal information for as long as your account is active and as long as needed afterward for billing, disputes, fraud prevention and legal or regulatory requirements. Messages sent through the contact form are kept only as long as needed to handle your request. When information is no longer needed, we delete or anonymize it.

6. HOW WE PROTECT INFORMATION

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and restricted access to customer data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your account password and PIN private and tell us right away if you suspect unauthorized use.

7. YOUR CHOICES AND RIGHTS

  • You can ask to see, correct or delete the personal information we hold about you, subject to legal and billing record-keeping requirements.
  • You can opt out of non-essential emails at any time. We will still send messages needed to run your account.
  • You can close your account by contacting us.

To make a request, contact us using the details below. We may need to verify your identity first.

8. CALIFORNIA RESIDENTS

If you live in California, you have the right to know what personal information we collect, use and disclose; to request deletion or correction; and not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using the details below.

9. CHILDREN

The Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

10. INTERNATIONAL USERS

Pkosh is based in the United States, and your information is processed in the United States. Because our calling services connect worldwide, call information is also passed to carriers in the countries needed to complete your calls.

11. CHANGES TO THIS POLICY

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make significant changes, we will notify account holders by email or on the Site.

12. TEXT MESSAGING (SMS)

If you agree to receive text messages from us, we use your mobile number only to send the messages described in our SMS Terms: customer support conversations, replies to your inquiries, and account and service notifications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are excluded from all of the sharing categories described in this policy and will not be shared with any third parties, except with the carriers and messaging providers that deliver the messages for us.

You can stop text messages at any time by replying STOP, and get help by replying HELP or contacting us below. Message and data rates may apply, and message frequency varies.

13. CONTACT US

For questions or requests about this policy or your personal information, contact:

Pkosh Communications LLC
Email: sales@pkosh.com
Phone: 866-99-PKOSH (866-997-5674) or 1-800-500-8148
Website: https://www.pkosh.com